Terms & Conditions.
These Terms and Conditions govern your access to and use of the RktTendify website, customer account, shopping services and purchases made from our online store operated by RK TRENDIFY E-COMMERCE PRIVATE LIMITED.
Clear terms for a clearer shopping experience.
RktTendify is an online women's fashion store operated by RK TRENDIFY E-COMMERCE PRIVATE LIMITED. Our primary product collections include Sarees, Kurta Sets, Tshirts, Cord Sets and Short Kurtis.
By accessing this website, creating an account, adding products to your cart, placing an order or otherwise using our services, you agree to these Terms and Conditions together with our applicable policies.
Your statutory rights under applicable Indian consumer law are not intended to be excluded or restricted by these Terms and Conditions.
Acceptance of Terms
By accessing, browsing or using RktTendify, you acknowledge that you have read and understood these Terms and Conditions and agree to comply with them.
These Terms apply to website visitors, registered customers and persons purchasing or attempting to purchase products through our online store.
If you do not agree with these Terms, you should not place an order or continue using portions of the website that require acceptance of these Terms.
Eligibility to Use the Store
You must be legally capable of entering into a valid contract under applicable Indian law to independently place orders through this website.
A person who is not legally competent to contract should use the website and make purchases only through or with the involvement of a parent, lawful guardian or other person legally authorised to act for them.
Customer Accounts
Certain website features may require you to create or use a customer account.
You are responsible for providing accurate and reasonably complete information and for keeping your login credentials confidential.
- Do not knowingly provide false or misleading account information.
- Do not use another person's account without proper authorisation.
- Keep your login credentials reasonably secure.
- Inform us if you reasonably believe your account has been accessed without authority.
We may take reasonable security measures where suspicious, fraudulent or unauthorised account activity is detected.
Products and Product Information
RktTendify offers women's fashion products, including Sarees, Kurta Sets, Tshirts, Cord Sets and Short Kurtis.
We aim to provide useful information regarding products, including names, descriptions, images, prices, available variations and other relevant details.
Colours and visual appearance may vary slightly depending on photography, lighting conditions, screen settings, display technology and the characteristics of fabrics or materials. This does not limit any rights available to a customer where goods are materially different from their description or otherwise deficient under applicable law.
Product availability may change without notice and displaying a product on the website does not guarantee continuing stock availability.
Prices, Taxes and Discounts
Product prices displayed on our website are expressed in Indian Rupees unless otherwise clearly stated.
Applicable taxes, discounts, shipping charges or other amounts may be displayed as part of the product, cart or checkout process as relevant.
Promotional prices, offers and discounts may be subject to specific conditions, validity periods, stock availability or other reasonable restrictions disclosed with the relevant offer.
If an obvious technical or pricing error affects an order, we may contact the customer before fulfilment and take appropriate corrective action consistent with applicable consumer law.
Orders and Order Acceptance
Placing an order constitutes an offer to purchase the selected products subject to these Terms and applicable policies.
Receipt of an automated order acknowledgement does not necessarily mean the order has completed every stage of processing.
An order may be affected by stock availability, payment confirmation, delivery serviceability, verification requirements or technical issues.
An order may be cancelled or declined where reasonably necessary because of:
- Product unavailability.
- Payment failure or unsuccessful payment verification.
- Incorrect or incomplete delivery information.
- Suspected fraudulent or unauthorised activity.
- An obvious technical or catalogue error.
- Delivery being unavailable to the requested location.
- Circumstances in which fulfilment would violate applicable law.
Where payment has already been successfully received for an order that we subsequently cancel, any applicable refund will be handled according to the relevant payment method, our policies and applicable law.
Payments
Available payment methods may include UPI, payment gateway services, banking methods or other payment options displayed during checkout.
Payment processing may involve independent banks, payment gateways, UPI infrastructure or payment service providers and may be subject to their own terms and technical requirements.
An order should not be treated as successfully paid solely because the customer initiated a payment. Payment must be successfully confirmed through the applicable payment process.
If money is debited but the website does not receive a successful payment confirmation, reconciliation may depend on the relevant bank, UPI network or payment service provider.
Shipping and Delivery
Orders are delivered to the shipping address provided by the customer during checkout or otherwise associated with the order.
Customers are responsible for entering complete and accurate delivery information, including recipient details, contact number, address and PIN code.
Delivery estimates are estimates unless expressly stated otherwise. Actual delivery may be affected by courier operations, destination, holidays, weather, transport conditions, operational disruptions or events outside our reasonable control.
Complete shipping conditions are governed by our separate Shipping Policy.
Returns, Replacements and Refunds
Eligibility for a return, replacement or refund depends on the circumstances of the order, applicable product conditions, our published policies and rights available under applicable Indian consumer law.
Customers should review the applicable Return Policy and Refund & Cancellation Policy before placing an order.
Any policy conditions are subject to mandatory rights and remedies that cannot lawfully be excluded.
Order Cancellation
Customers may request cancellation where permitted under the status of the order and our Refund & Cancellation Policy.
Once an order reaches a stage at which cancellation can no longer reasonably be processed, different return or delivery procedures may apply.
Where we cancel an order after successful payment, any amount eligible for refund will be processed according to the applicable policy and payment channel.
Order Tracking
Order tracking information is provided to help customers review the latest status available to our system.
Tracking information may depend on fulfilment systems, courier updates and third-party logistics information and may not always update instantly.
Customers can use the Order Tracking page available on our website for supported orders.
Acceptable Use of the Website
You may use the website only for lawful personal or legitimate commercial interactions with our business.
You must not knowingly:
- Attempt to gain unauthorised access to website systems, customer accounts or administration areas.
- Introduce malware, malicious code or harmful automated processes.
- Attempt to interfere with website availability or security.
- Use false identity, payment or delivery information for fraudulent purposes.
- Make fraudulent orders, refund claims or payment disputes.
- Scrape, reproduce or commercially exploit protected website material without lawful permission.
- Use the website for conduct prohibited by applicable law.
Intellectual Property
Website design, branding, logos, original text, graphics, software, layout and other protected material made available by or on behalf of RktTendify may be protected by applicable intellectual property laws.
Nothing in these Terms gives a user ownership of our intellectual property or permission to reproduce, distribute, modify, publish or commercially exploit protected material except where expressly authorised or permitted by law.
Product or third-party trademarks appearing on the website remain the property of their respective rights holders where applicable.
Third-Party Services
Our website may interact with independent payment providers, banks, logistics services, mapping services, communication providers or other third-party systems.
Those services may operate under their own terms, policies and technical infrastructure.
We are not responsible for independent content or services controlled entirely by unrelated third parties, except to the extent responsibility is imposed on us by applicable law.
Reviews and User Content
If the website allows customers to post reviews, comments or other content, such content should be genuine, lawful and relevant to the product or service concerned.
Content may be moderated or removed where reasonably necessary because it is unlawful, abusive, misleading, fraudulent, contains personal information of others, infringes rights or is unrelated spam.
Privacy and Personal Data
Personal data collected through the website is handled in accordance with our Privacy Policy and applicable Indian data-protection requirements.
Information may be processed where reasonably necessary for account management, payment processing, order fulfilment, delivery, customer support, security, legal compliance and other purposes described in our Privacy Policy.
Responsibility and Limitation of Liability
We aim to operate the website with reasonable care, but online systems may occasionally experience interruptions, maintenance, technical faults or third-party service failures.
To the extent permitted by law, neither party will be responsible for losses that are remote, unforeseeable or not reasonably attributable to that party's breach.
Nothing in these Terms excludes or limits liability, rights or remedies where such exclusion or limitation is prohibited by applicable law, including mandatory consumer protection rights.
Events Beyond Reasonable Control
Performance or delivery may be delayed by events outside reasonable control, including natural disasters, severe weather, transport disruption, public emergencies, strikes, telecommunications failures, government restrictions, major technical infrastructure failures or similar events.
Where such circumstances occur, reasonable efforts may be made to resume affected services or fulfilment as circumstances permit.
Fraud and Misuse
We may use reasonable measures to identify and prevent fraudulent transactions, unauthorised payments, abusive purchasing behaviour or misuse of our systems.
Where there is reasonable evidence of fraudulent or unlawful activity, we may take appropriate action, including placing an order on hold, requesting verification, cancelling affected transactions or cooperating with payment providers or lawful authorities.
Governing Law and Disputes
These Terms and Conditions and transactions made through RktTendify are governed by applicable laws of India.
Nothing in these Terms prevents a consumer from exercising rights or remedies available under the Consumer Protection Act, 2019, applicable e-commerce rules or any other mandatory law.
Subject to applicable consumer jurisdiction and other mandatory legal requirements, disputes may be dealt with before a court, commission or other competent authority having lawful jurisdiction.
Changes to These Terms
We may update these Terms and Conditions when our website, business operations, services, policies or applicable legal requirements change.
The latest version will be displayed on this page together with an updated revision date where appropriate.
Changes will not remove rights that have already accrued to a consumer where applicable law protects those rights.
Customer Complaints and Grievances
If you have a query, complaint or grievance relating to a product, payment, order, delivery, return, refund, cancellation or use of our website, you may contact us using the details published below.
To help us identify an order-related matter, please provide the relevant order information and a clear description of the issue when contacting us.
Important parts of your purchase.
These key points work together with the full Terms above and our individual policies. Always review applicable product and checkout information before completing an order.
Review the product name, images, available variation, price and description before ordering.
Provide accurate customer, mobile, billing and delivery information during checkout.
An initiated transaction is not necessarily a confirmed payment until its status is verified.
Delivery timelines and serviceability remain subject to our Shipping Policy and logistics availability.
Eligibility is determined according to our published policies and rights available under applicable law.
Contact us if you require assistance with an order or need clarification regarding our store.
The company behind the store.
RktTendify is operated by the legal entity identified below. These details are provided to make the business responsible for the online store clear to customers.