Return Policy.
This Return Policy explains when products purchased from RktTendify may be eligible for return and how return requests are reviewed by RK TRENDIFY E-COMMERCE PRIVATE LIMITED.
When a return may be appropriate.
Return eligibility depends on the reason for the request, condition of the product, order information and applicable consumer rights. Products should not be used beyond what is reasonably necessary to identify an issue.
A product received in damaged condition may be eligible for return after reasonable verification.
If the item supplied is different from the product ordered, contact us with your order details.
A verified manufacturing defect or material defect may qualify for appropriate return or other remedy.
Products materially different from their advertised characteristics may qualify for return.
Size or fit-related returns are available only where the relevant product or order terms permit them.
Applicable remedies for qualifying late delivery remain subject to Indian consumer law and the circumstances of the shipment.
Scope of this Return Policy
This Return Policy applies to eligible physical products purchased directly through the RktTendify website.
Our primary women's fashion categories include Sarees, Kurta Sets, Tshirts, Cord Sets and Short Kurtis.
Return eligibility may differ depending on the reason for return, product condition, category, variation, order circumstances and any specific information displayed with the product.
Nothing in this policy is intended to remove or restrict mandatory rights available to consumers under applicable Indian law.
Products Eligible for Return
Subject to verification and applicable law, a return may be accepted where the product received has one or more of the following issues:
- The product is damaged when delivered.
- The product has a genuine manufacturing or material defect.
- A different product was supplied instead of the product ordered.
- The supplied size, colour or variation is different from the variation confirmed in the order.
- The product is materially different from its advertised description or characteristics.
- The product is spurious or not authentic where authenticity was represented or guaranteed.
- Another return right applies under mandatory consumer law.
Where a product is defective, wrong, spurious or materially inconsistent with its advertised characteristics, this policy will be applied consistently with rights and remedies available under applicable Indian consumer law.
Size, Fit, Colour Preference or Change of Mind
Fashion products can involve personal preferences concerning fit, colour, styling and appearance. A discretionary return solely because a customer changed their mind, selected the wrong size or prefers another colour is available only where such return is offered for the relevant product or order.
Where a size or preference-based return is accepted, the product must satisfy the applicable return condition requirements described in this policy.
Slight differences caused by photography, lighting, device display settings, fabric texture or normal manufacturing variation do not automatically constitute a defect where the product remains materially consistent with its description.
Condition of Products Being Returned
For discretionary returns such as permitted size or preference-related returns, products should generally be returned in substantially the condition in which they were received.
Where reasonably applicable, please ensure:
- The garment has not been worn beyond a reasonable trial for size or inspection.
- The product has not been washed.
- The product has not been altered, stitched, cut or customised after delivery.
- Original tags remain attached where supplied.
- Included accessories or components are returned with the product.
- The product is reasonably protected for return transit.
These condition requirements will not be applied in a manner that unfairly prevents a legitimate claim involving a product that was already defective, damaged, incorrect or otherwise non-conforming when supplied.
Products That May Not Qualify for a Discretionary Return
A discretionary return may be declined where the issue was caused after delivery or where the returned item no longer satisfies reasonable return-condition requirements.
Examples may include:
- Garments that have been worn for regular use.
- Washed or laundered products.
- Products altered, stitched, cut, resized, customised or modified after delivery.
- Products damaged through improper handling after delivery.
- Items returned with material parts or accessories missing.
- Products showing stains, odour, cosmetics, perfume or other signs of use occurring after delivery.
The above restrictions do not remove rights relating to goods that were defective, damaged, wrong, spurious or materially misdescribed when supplied.
How to Request a Return
To request a return, contact us using the customer support details published on this website.
Please provide sufficient information for us to identify the order and understand the issue.
A return request should normally include:
- Order number.
- Customer name associated with the order.
- Product concerned.
- Reason for requesting the return.
- Photographs or other supporting evidence where reasonably required.
Return requests should be raised within the return period, if any, displayed or communicated for the relevant product or order and as soon as reasonably possible when the issue concerns damage, an incorrect product or another delivery-related problem.
Photographs and Verification
We may request reasonable photographs, videos, packaging images, shipping labels or other information where necessary to verify the nature of a return claim.
For example, verification may help establish whether the wrong variation was supplied, the product arrived damaged or an item is missing from a set.
Verification requirements will be proportionate to the nature of the claim and will not be used to unfairly deny a legitimate consumer remedy.
Return Shipping Costs
Where a return is accepted because the product was verified as defective, damaged on delivery, wrong, spurious or materially inconsistent with what was ordered or advertised, RK TRENDIFY E-COMMERCE PRIVATE LIMITED will arrange or bear reasonable return-shipping cost as applicable.
Where a discretionary return is accepted solely because of size preference, fit preference, colour preference or change of mind, the customer may be responsible for return-shipping cost unless the relevant product or order terms state otherwise.
Any applicable return-shipping arrangement will be communicated before the approved return is completed.
Inspection of Returned Products
Returned products may be inspected after they are received to confirm their identity, condition and the reason stated in the return request.
Inspection may consider whether the returned item corresponds to the original order and, for discretionary returns, whether it satisfies the applicable return-condition requirements.
If additional information is reasonably required, the customer may be contacted before the return review is completed.
Replacement or Exchange
Depending on the circumstances, availability and applicable policy, an eligible issue may be resolved through a replacement, permitted exchange, return or refund.
Replacement depends on availability of the relevant product or variation at the time the return is processed.
If an appropriate replacement is unavailable, another remedy may be offered in accordance with the applicable policy and consumer law.
Refund After an Accepted Return
Where an approved return qualifies for a refund, the refund will be processed in accordance with our Refund & Cancellation Policy, the original payment method where applicable and relevant payment-processing requirements.
The time taken for an amount to appear in a customer's bank or payment account after processing may also depend on the relevant bank, UPI system, payment gateway or other payment service provider.
Nothing in this section limits a refund or other remedy that is mandatorily required under applicable law.
Incorrect or Incomplete Sets
Some products, particularly coordinated or ethnic sets, may contain more than one component.
If a Kurta Set, Cord Set or another multi-piece product arrives with an item missing or with an incorrect component, contact us with photographs and order information where reasonably possible.
For discretionary returns of complete sets, all components originally supplied should generally be returned together.
Sarees and Fabric Characteristics
Sarees and textile products may naturally display minor variations in weave, texture, print placement, thread characteristics or colour appearance that arise from fabric production, photography or device display settings.
A normal variation that does not materially change the advertised character of the product is not automatically considered a defect.
Genuine weaving defects, damage, incorrect products or material differences from the advertised product may still qualify for return under this policy.
Late Delivery
Where goods are delivered later than a stated delivery schedule, applicable return or refund rights will be handled in accordance with Indian consumer law.
Applicable legal exceptions, including circumstances involving force majeure where recognised by law, may affect the remedy available for late delivery.
Orders Returned by Courier
A shipment that is returned to origin because it could not be delivered is not automatically treated as a customer-approved product return.
Such orders may require separate review based on the reason for non-delivery, payment status, address information and applicable Shipping and Refund & Cancellation Policies.
Abuse or Fraudulent Return Requests
We may review return activity where there is reasonable evidence of product substitution, deliberate damage, false claims, manipulated evidence or another form of fraudulent conduct.
Legitimate consumer claims will not be denied merely because a return requires reasonable verification.
Consumer Rights
This Return Policy operates together with applicable provisions of the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020 and other mandatory laws that may apply to a transaction.
Nothing in this policy is intended to waive, restrict or contract out of rights that cannot lawfully be excluded.
Return Support
For an eligible return request or a question about this policy, contact us using the details below.
Email: info@rktrendify.in
Phone: +91 9719477422
Company: RK TRENDIFY E-COMMERCE PRIVATE LIMITED
Please keep the relevant order number available when contacting us so we can identify the purchase concerned.
A clear path from request to resolution.
Do not send a product to an arbitrary address without following the applicable return instructions. This helps make sure the return can be linked correctly to your order.
Send your order number and explain the reason for the requested return.
Provide reasonable photographs or information where required to review the issue.
If approved, follow the return-shipping or pickup instructions communicated for the order.
After applicable verification, the matter may proceed to replacement, exchange or refund.
Keep the garment return-ready.
Where your return is based on an optional size, fit or preference return, handle the product carefully while deciding whether to keep it.
A reasonable size trial is different from wearing the garment for regular use or an event.
Keep original tags attached while deciding on an optional return wherever tags were supplied.
Do not stitch, resize, cut, hem or otherwise customise a product before requesting a discretionary return.
Return all pieces and accessories supplied with a Kurta Set, Cord Set or other multi-piece item.
Keep relevant labels and packaging until you are satisfied that the correct product arrived.
Know who operates the store.
RktTendify is operated by RK TRENDIFY E-COMMERCE PRIVATE LIMITED. Use the information below when you need assistance concerning an eligible return or another order issue.