Refund & Cancellation Policy.
This policy explains how cancellation requests, cancelled orders, failed transactions and eligible refunds relating to purchases from RktTendify are handled by RK TRENDIFY E-COMMERCE PRIVATE LIMITED.
What happens when an order changes?
Cancellation and refund eligibility depends on the order status, payment status, reason for cancellation, product circumstances and rights available under applicable law.
A cancellation request may be considered while the order remains at a stage where cancellation can reasonably be processed.
Once dispatched, cancellation may no longer be possible and the applicable return process may need to be followed instead.
Once a refund is accepted, we process the refund in accordance with applicable payment requirements and Indian law.
Failed, duplicate or debited-but-unconfirmed transactions may require bank or payment-gateway reconciliation.
Scope of this Policy
This Refund & Cancellation Policy applies to eligible purchases made directly through the RktTendify website.
Our primary fashion categories include Sarees, Kurta Sets, Tshirts, Cord Sets and Short Kurtis.
This policy should be read together with our Return Policy, Shipping Policy, Terms & Conditions and other applicable information displayed during checkout.
Nothing in this policy is intended to reduce any mandatory rights available to consumers under applicable Indian law.
How to Request an Order Cancellation
If you wish to cancel an order, contact us as soon as reasonably possible using the customer support information provided on this website.
Please provide your order number and sufficient information to identify the purchase.
A cancellation request is not treated as completed merely because the request was sent. We will need to determine whether the order has reached a stage where cancellation can still reasonably be processed.
Cancellation Before Dispatch
Where an order has not yet been dispatched or reached an irreversible fulfilment stage, a cancellation request may be accepted.
If a prepaid order is successfully cancelled after payment has been received, an eligible refund will be initiated according to this policy.
The ability to cancel may depend on how quickly the order enters fulfilment after purchase.
Cancellation After Dispatch
Once an order has been dispatched, cancellation may no longer be technically or operationally possible.
Where cancellation is no longer available, the customer may need to receive the shipment and use the applicable return procedure if the product qualifies for return.
Refusing delivery does not automatically guarantee refund eligibility. The order may first need to return through the logistics network and be reviewed according to the circumstances and applicable policy.
Cancellation by RK TRENDIFY E-COMMERCE PRIVATE LIMITED
In certain circumstances, we may be unable to fulfil an order and may need to cancel it.
Possible reasons include:
- Product or variation becoming unavailable.
- Payment not being successfully confirmed.
- Delivery location being unserviceable.
- Incorrect or incomplete order information.
- An obvious catalogue, technical or pricing error.
- Suspected fraudulent or unauthorised transaction.
- Fulfilment being prohibited by applicable law.
- Another operational circumstance that makes fulfilment reasonably impossible.
Where we cancel a successfully prepaid order, the eligible amount received for the cancelled order will be refunded in accordance with applicable law and payment-processing requirements.
Cancellation Charges
Any cancellation-related charge, where lawfully applicable, must be disclosed clearly and applied consistently with applicable consumer law.
We will not impose a cancellation charge on a consumer in circumstances where doing so would violate the Consumer Protection (E-Commerce) Rules, 2020 or another applicable legal requirement.
In particular, cancellation practices will not be structured unfairly so that customers bear charges for cancelling while equivalent consequences do not apply where the business unilaterally cancels the transaction in comparable circumstances.
When a Refund May Be Issued
A refund may arise in several circumstances, depending on the order and applicable policies.
- A successfully prepaid order is cancelled before fulfilment where cancellation is accepted.
- RK TRENDIFY E-COMMERCE PRIVATE LIMITED cancels an order after successful payment.
- An eligible returned product is accepted for refund under the Return Policy.
- A product supplied is defective, damaged, wrong, spurious or materially inconsistent with what was advertised, where refund is the applicable remedy.
- A payment is collected more than once for the same valid transaction and a duplicate amount is confirmed.
- Another refund right exists under applicable Indian law.
Refund Method
Where reasonably possible and supported by the payment system, refunds are generally processed through the original payment channel used for the transaction.
For example, a payment originally completed through UPI, card, net banking or another supported electronic method may be refunded through the relevant payment processing route.
Where the original method cannot technically receive the refund or another lawful arrangement is required, additional information may be requested to process the refund safely.
Refund Processing Time
Once a refund request has been accepted and any required verification has been completed, we will initiate or process the refund within a reasonable period and in accordance with applicable law and requirements of the relevant payment system.
After we initiate a refund, the time taken for the amount to appear in the customer's bank account, UPI-linked account, card statement or other payment instrument may depend on the relevant bank, payment gateway, UPI network or payment provider.
Once a refund leaves our processing system, the final credit may still require processing by the customer's bank or payment service provider.
Failed or Unsuccessful Payments
A payment attempt may fail because of a bank decline, UPI failure, timeout, payment-gateway error, network interruption or another technical issue.
If the payment fails and no amount is debited, there is ordinarily no refund to process.
If an amount is debited but the order does not receive successful payment confirmation, the transaction may require reconciliation by the bank, UPI system, payment gateway or other payment provider.
Where the amount is ultimately confirmed as received by us without a corresponding valid order, appropriate refund or reconciliation action will be taken.
Duplicate Payments
If you believe that the same order has been charged more than once, contact us with the order number and available transaction references.
We may verify the transaction information against payment records before processing any duplicate payment refund.
Once a genuine duplicate payment is confirmed, the excess amount will be handled through the appropriate refund process.
Cash on Delivery Orders
Where Cash on Delivery is offered and the customer cancels an unpaid COD order before collection of payment, there is ordinarily no payment amount to refund.
If payment has already been collected for a COD order and a refund later becomes due, we may request appropriate payment or banking information required to issue the refund securely.
Refunds After Product Returns
A return request and a refund request are not always the same stage of the process.
Where a product return is required before a refund, the product may first need to be received and reviewed according to our Return Policy.
After an eligible return is accepted for refund, the refund will be processed in accordance with this policy and applicable legal requirements.
Shipping Charges and Refunds
Refund treatment of original shipping charges or return-shipping costs depends on the reason for cancellation or return and applicable law.
Where the refund arises because the product was defective, damaged, wrong, spurious or materially inconsistent with what was ordered or advertised, shipping costs will be handled consistently with our Return Policy and applicable consumer rights.
For a discretionary return accepted solely because of preference, size or change of mind, shipping charges may be treated differently where permitted and clearly disclosed.
Discounts, Coupons and Promotional Orders
Where a refund is due for an order purchased using a discount, coupon or promotional price, the refund will generally be based on the actual eligible amount paid for the affected product or transaction, subject to applicable law.
Promotional benefits, coupons or discounts may not necessarily be converted into cash or reinstated unless the applicable offer terms provide otherwise.
Partial Order Cancellation
Where operationally supported, cancellation may be possible for only certain items in a multi-product order before those items are dispatched.
Any refund will relate only to the successfully cancelled and eligible portion of the order.
Changes to order value may also affect promotional benefits or shipping conditions where those benefits were originally based on the total order value.
Unclaimed or Returned-to-Origin Orders
A courier returning a shipment to origin because delivery could not be completed does not automatically create an immediate refund.
The order may first need to return through the logistics network and be reviewed based on the reason for non-delivery, payment status and applicable policies.
Where a refund becomes due after such review, it will be processed according to this policy and applicable law.
Fraudulent or Abusive Claims
Refund or cancellation requests may be reasonably reviewed where there is evidence of false claims, payment manipulation, product substitution, deliberate damage or other fraudulent conduct.
Legitimate consumer claims will not be rejected merely because reasonable verification is required.
Consumer Rights
This policy is intended to operate consistently with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, together with other applicable Indian laws.
Accepted refund requests will be processed in accordance with applicable legal and payment requirements within a reasonable period. :chatgpt-content-reference{index="1"}
Nothing in this policy excludes any consumer right or remedy that cannot lawfully be waived or restricted.
Refund & Cancellation Support
For cancellation requests, refund queries or transaction-related assistance, contact us using the details below.
Email: info@rktrendify.in
Phone: +91 9719477422
Company: RK TRENDIFY E-COMMERCE PRIVATE LIMITED
Please provide your order number and relevant payment or transaction information where applicable so the request can be identified correctly.
From request to payment resolution.
Refunds can involve both our order system and an external bank or payment network. The stages below explain the usual flow after a refund-related request is raised.
Contact us with your order details and explain the cancellation, payment or refund issue.
Order, payment or return information is reviewed where verification is reasonably required.
Once accepted, the eligible refund is sent through the appropriate payment-processing route.
Final credit may take additional processing time depending on the customer's bank or payment provider.
Not every debit means the same thing.
Online payments move through banks, gateways and payment networks. The correct resolution depends on the actual transaction status recorded by those systems.
The transaction is treated as payment for the corresponding confirmed order.
There is normally no amount requiring refund.
The payment may require reconciliation by the relevant bank, gateway or payment network.
If the payment is confirmed as received without a corresponding valid order, the transaction will be reviewed for refund or reconciliation.
Confirmed duplicate payments will be reviewed and the excess eligible amount processed appropriately.
The company responsible for your order.
RktTendify is operated by RK TRENDIFY E-COMMERCE PRIVATE LIMITED. The information below identifies the business responsible for handling eligible cancellations, refunds and customer order assistance.