Shipping Policy.
This Shipping Policy explains how orders placed through RktTendify are processed, dispatched, tracked and delivered by RK TRENDIFY E-COMMERCE PRIVATE LIMITED.
From checkout to your doorstep.
Every order moves through a series of fulfilment stages. Tracking and delivery information may become available as the order progresses.
Your order information is received by our system after checkout.
The order is reviewed and prepared for fulfilment.
Once handed to the applicable logistics network, shipment movement may begin.
Delivery is completed at the serviceable shipping address associated with the order.
Scope of this Shipping Policy
This Shipping Policy applies to eligible physical products purchased through the RktTendify website.
Our store primarily offers women's fashion products, including Sarees, Kurta Sets, Tshirts, Cord Sets and Short Kurtis.
Shipping availability, charges, delivery estimates and logistics arrangements may depend on the destination, product, order value, payment status, courier availability and other operational factors.
Order Processing
After an order is successfully placed, it may undergo payment confirmation, order verification, stock verification and fulfilment processing before dispatch.
Processing time is separate from transit time. Dispatch does not necessarily occur immediately after an order is placed.
Orders placed during weekends, public holidays, high-volume sale periods or operational disruptions may require additional processing time.
For prepaid orders, fulfilment may begin only after the payment is successfully confirmed by the applicable payment system.
Delivery Serviceability
Delivery is available only to locations that can be serviced by the courier, logistics or fulfilment providers available for the relevant order.
Serviceability may vary depending on PIN code, product type, courier network, transport conditions and other operational considerations.
A location appearing to be serviceable at one time does not guarantee permanent or uninterrupted serviceability.
Shipping Address
Customers are responsible for providing complete and accurate delivery information while placing an order.
Please ensure that the order includes:
- Correct recipient name.
- Complete house, building or shop details.
- Street, locality and landmark where applicable.
- Correct city, state and PIN code.
- An active mobile number for delivery communication.
We may not be able to change the delivery address after an order has entered fulfilment or been dispatched.
Delivery problems resulting from incomplete or incorrect information supplied by the customer may require additional verification or re-delivery procedures.
Shipping Charges
Applicable shipping or delivery charges, if any, will be displayed during the shopping or checkout process before completion of the order.
Shipping charges may depend on order value, destination, shipping method, promotional offer or other operational factors.
Any free-shipping offer, promotional shipping rate or special delivery benefit may be subject to the conditions displayed with the relevant offer.
Estimated Delivery Time
Where an estimated delivery period is displayed during checkout, on the order page or through transactional communication, it should be treated as an estimate rather than an absolute guarantee unless expressly stated otherwise.
Actual transit time may depend on the destination, courier network, shipment movement, local delivery conditions, public holidays and circumstances outside our reasonable control.
The overall time required to receive an order may include both internal order-processing time and the courier's transit time after dispatch.
Order and Shipment Tracking
Tracking information may become available after an order has progressed to the applicable fulfilment or shipment stage.
Customers can use our Order Tracking facility where supported:
Order Tracking Page: /order-tracking/
Courier tracking information is dependent on updates received from logistics systems and may occasionally take time to refresh after dispatch or movement.
Partial or Multiple Shipments
An order containing multiple items may, where operationally necessary, be fulfilled in more than one package or shipment.
Different items from the same order may therefore arrive separately or receive different tracking updates.
A partial shipment does not necessarily mean that remaining eligible items in the order have been cancelled.
Delayed Shipments
Shipping or delivery may occasionally be delayed due to circumstances outside ordinary fulfilment timelines.
Possible causes may include:
- Severe weather conditions.
- Transport or logistics disruptions.
- Public holidays or regional restrictions.
- High shipment volumes.
- Courier network delays.
- Remote-area serviceability.
- Public emergencies or government restrictions.
- Incorrect or incomplete customer address details.
Where reasonably possible, customers may be provided with updated order or shipment information through available communication channels.
Delivery Attempts
The courier may contact the recipient using the mobile number associated with the order before or during delivery.
If delivery cannot be completed because the customer is unavailable, the address cannot be located, access is restricted or the recipient cannot be contacted, the courier may make another attempt or take other action according to its delivery process.
Customers should monitor order and courier updates after dispatch and cooperate with reasonable delivery requirements.
Return to Origin / Undelivered Shipments
A shipment may be returned to its origin when delivery cannot be completed after the applicable delivery process.
This may occur because of:
- Incorrect or incomplete address details.
- Incorrect or unreachable phone number.
- Repeated recipient unavailability.
- Delivery refusal.
- Location becoming unserviceable.
- Other courier-related delivery failures.
Any further action concerning an undelivered or returned shipment will depend on the order circumstances, payment status, applicable policies and consumer rights available under law.
Damaged, Open or Tampered Packages
If a package appears materially damaged, opened or tampered with at the time of delivery, customers should use reasonable care before accepting it and should preserve relevant evidence where an issue is discovered.
If a delivered product is damaged, incorrect, materially different from the ordered item or otherwise eligible for assistance, contact us as soon as reasonably possible and refer to our applicable Return Policy.
Photographs, packaging images, labels or other reasonable evidence may be requested where necessary to review a delivery-related claim.
Incorrect or Missing Items
If the package received contains an incorrect item, missing item or another fulfilment discrepancy, contact us using the support information provided in this policy.
Keep the product, packaging, invoice or order details available until the issue has been reviewed.
Resolution will depend on verification, stock availability, applicable policy terms and statutory consumer rights.
Cancellation Before Dispatch
A customer may request cancellation where permitted by the order status and our Refund & Cancellation Policy.
Once an order has been dispatched or has reached a fulfilment stage where cancellation can no longer reasonably be processed, different return or delivery procedures may apply.
Delivery Confirmation
Courier or logistics records may indicate when a shipment has been delivered or when a delivery attempt has occurred.
If tracking shows a shipment as delivered but you have not received it, first check with household members, reception, security personnel or any authorised person who may have accepted the package.
If the package still cannot be located, contact us with your order details so that the matter can be reviewed with the relevant logistics information.
International Shipping
International shipping is available only where the website or checkout expressly allows delivery to the selected country or destination.
If an international destination is not available during checkout, customers should not assume that international delivery can be arranged separately.
Where international shipping is offered, additional terms relating to customs, duties, taxes, import restrictions or local delivery requirements may apply.
Events Beyond Reasonable Control
We are not able to control every event affecting logistics networks or delivery operations.
Delivery may be affected by natural disasters, severe weather, transport shutdowns, public emergencies, government restrictions, strikes, technical outages or other circumstances outside reasonable operational control.
Nothing in this section is intended to remove any mandatory rights or remedies available to consumers under applicable law.
Shipping Support
If you require assistance relating to dispatch, tracking or delivery of an existing order, contact us using the details below.
Email: info@rktrendify.in
Phone: +91 9719477422
Company: RK TRENDIFY E-COMMERCE PRIVATE LIMITED
When contacting us regarding an order, provide the relevant order number and a clear description of the delivery issue so the matter can be identified more efficiently.
A few things worth checking before you order.
Correct delivery information and timely communication help reduce avoidable shipment issues and make order fulfilment smoother.
Confirm your house or building details, locality, city, state and PIN code before completing checkout.
Courier communication may rely on the mobile number associated with your order.
Once available, use order tracking to review the latest shipment information.
If packaging appears materially damaged or tampered with, preserve relevant evidence.
Your order number helps us identify shipment information when support is required.
Returns, refunds and cancellations are governed by their respective policy pages.
The business responsible for your order.
RktTendify is operated by RK TRENDIFY E-COMMERCE PRIVATE LIMITED. The following details identify the business responsible for the online store and customer order support.